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PRIVACY POLICY Privacy policy

Infringement of personal information is now a social problem. Bitterz LLC (hereinafter “Our Company”) recognizes that personal information protection is a serious social responsibility, and builds a management system based on the requirements of the personal information protection management system for personal information protection of JIS Q 15001 and operates it appropriately. In order to do so, we will implement the following efforts.

  1. Regarding personal information of customers, business partners, our executives and employees, We set up a 'personal information management officer' who will determine the handling and provide appropriate protection.
  2. Our company will collect personal information by appropriate means only to the extent necessary for our business.At the time of acquisition, we will clarify the purpose of acquisition and use, the contact point for inquiries, then acquire personal information.
  3. Personal information will not be used or provided outside the scope of consent at the time of acquisition, except for orders based on law.
  4. Our company will take security measures against threats such as unauthorized access to personal information, leakage of personal information, loss or damage. When a threat becomes apparent, we will endeavor to correct safety measures.
  5. When outsourcing the business of handling personal information to other companies, our company will provide appropriate contracts, guidance and management to the entrusted party so as to protect the use, provision and safety management based on consent when acquiring personal information.
  6. If the person requests disclosure, correction, change or deletion of the personal information held by our company, or if there is a complaint or consultation from the person regarding this matter, our company will properly confirm the identity and respond promptly within a reasonable range.
  7. Our company will comply with applicable laws and regulations regarding the customer information and employee information handled by the Company, as well as guidelines and other norms established by the country, manage and perform necessary corrections to ensure proper operation, and continue to review and improve the personal information protection management system.

Counter for inquiries related to Personal Information

Bitterz LLC Personal Information Contact
Contact: Please contact Support

May 1, 2020
Bitterz LLC

About Handling of Personal Information

1: Personal information Support Window

Bitterz LLC Personal Information Contact
Contact: Please contact Support

2: Handling of Personal Information

  • Personal information is information about an individual, that can identify a specific individual, such as name, date of birth, sex, telephone number, e-mail address, occupation, and workplace.
  • Regarding the handling of personal information, our company will comply with laws and other norms regarding personal information, including the Personal Information Protection Law.
  • Our company have established an approach for personal information protection to properly handle customer's personal information, conduct education for workers, and continuously review and improve our efforts while maintaining proper handling.
  • Our company will properly handle personal information in accordance with prescribed rules for collection, use and provision.We will not handle personal information beyond the purpose of use without your consent. Also, when providing or disclosing personal information to a third party, we will follow the procedures stipulated by law.

3: Purpose of use of personal information to be acquired

Our company collect and use personal information (including analysis and statistics) for the following purposes only within that range.

  • Business necessary to provide or suspend our services
  • To comply with the law
  • To answer inquiries regarding personal information
  • To verify your identity
  • Also, to properly and smoothly execute transactions and contracts with customers
  • To properly and smoothly carry out recruitment, personnel management, welfare services, public relations activities, and employment management for employees, prospective applicants, and informal employees.
  • Improvement of existing products and services, and development of new products and services.
  • Providing useful and necessary information to customers, such as information on new services and maintenance (including failure information) notices
  • After cancelling the service, we will make inquiries, confirmations and collection of opinions for service improvement necessary for business execution.
  • For information and advertisements regarding the services provided by our company and group companies and other services
  • Response to various inquiries

4: Third party provisions

  • Our Company will not disclose or provide personal information to a third party without obtaining the prior consent of the customer unless it is based on a legitimate reason such as based on laws and regulations.
  • We oblige third parties who provide personal information based on the above by contract to enforce strict management of personal information at the same level as our company, and we will implement this.

5: Consignment of handling personal information

We may outsource the collection and management of personal information to a system operator.

6: Voluntary submission of personal information

Submission of personal information is at your discretion. However, if you do not submit the required items, you may not be able to use our services.

7: Use of cookies and external links

  • On our company's site, we use it to apply for cookies, apply for products, and research user trends.Please note that if you choose not to use cookies, the functions that can be used on this website may be limited.
  • Our company uses access log files to investigate user trends. With this, we can obtain statistical site usage information about IP address, referreral information, etc., but we do not use it for collecting and analyzing personal information.
  • This website contains links to some external sites but does not share any personal information. We are not responsible for the collection of personal information on linked websites, so please be sure to refer to the privacy policy of the linked websites.

8: Procedures for responding to requests for disclosure of personal information

Regarding your personal information, request for disclosure, request for notification of purpose of use, request for correction, request for addition, request for deletion, request for suspension of use or suspension of provision to a third party, and other questions regarding personal information or proposals such as opinions, please contact the inquiry window or your trade department below.

How to request a disclosure of personal information

Our company responds to requests such as for disclosure, of the customer's own personal information. For details, please see Request for Disclosure, etc. below.

About Requests such as for Disclosure, etc.

When making a request such as for disclosure, please contact the Disclosure Request Window below.

Disclosure Request Window

Bitterz LLC Personal Information Contact
Contact: Please contact Support

About making complaints

Contact: Please contact Support