Thank you for your continuous trust and support on Bitterz.
This is a notification regarding trading hours, deposits and withdrawals, and support during the Christmas and New Year holidays.
Please note that there will be some changes in trading hours and support services compared to normal operations.
Please refer to the following information.
●Trading hours
Please refer to the following table.
| Date |
Cryptocurrency
|
Synthetic Indices
NIKKEIBTC
DOWBTC |
Synthetic Metals
XAUBTC
XAGBTC |
Synthetic Stocks
AAPLBTC
AMZNBTC
TSLABTC |
FX |
| 2021 |
December 24 (Fri) |
As usual |
Close |
Close |
Close |
As usual*1 |
| December 25-31 |
As usual |
As usual |
As usual |
| 2022 |
January 1 (Sat)～ |
*1. New trading has been suspended since Monday, October 18.
Normal trading hours
・Cryptocurrency:
365 days a year: 00:05 - 23:55
※EURTUSDT、EURTJPY、USDTJPY
Monday - Friday: 00:05 - 23:55 *2
・Synthetic Indices, Synthetic Metals:
Monday - Thursday: 01:05 - 23:55 *2
Friday: 01:05 - 23:50 *2
・Synthetic Stocks:
Monday - Friday: 16:30 - 23:00 *2
・FX:
Monday - Friday: 00:05:00 - 23:55:00 *2
(New transactions have already been suspended)
*2 MT5 hours: GMT+3 Daylight Saving Time, GMT+2 Standard Time
●Deposits, withdrawals, and various applications
・Deposits
Cryptocurrency deposit: as usual
Credit card payment: as usual
・Withdrawals
Withdrawals will be reflected after our approval process is completed.
Withdrawal applications will be accepted as usual,
but approvals will be made sequentially from the start of business on Monday, January 3, 2022.
・Identity verification and credit card information registration
Identity verification and credit card information registration will be accepted as usual,
but approvals will be made sequentially from the start of business on Monday, January 3, 2022.
*On Thursday, December 30, there will be a high volume of withdrawals and applications, and processing may be delayed compared to normal operations.
In the event of a processing delay, the approval and reflection will be made after the start of business on Monday, January 3, 2022.
Therefore, please be sure to make your withdrawal requests and other applications well in advance.
In addition, please note that it may take longer than usual for us to process on Monday, January 3, 2022 due to the holidays.
Thank you for your understanding in advance.
| Date |
Deposit
(Cryptocurrency deposit
and credit card payment) |
Withdrawal |
Various applications
and approvals such as ID submission
and credit card information registration |
| 2021 |
〜December 30 |
As usual |
As usual |
As usual |
| December 31 |
As usual |
Application: Accepted as usual
Approval: Suspended |
Application: Accepted as usual
Approval: Suspended |
| 2022 |
January 1-2 |
As usual |
As usual |
As usual |
| January 3〜 |
As usual |
As usual |
As usual |
*Support hours: 10:00-17:00 (JST), weekdays
●Customer Support
Customer support will be closed on Friday, December 31, 2021.
For the inquiries received during the New Year holidays,
we will reply to your in order from the start of business on Monday, January 3, 2022.
*Please note that it may take longer than usual for us to respond on January 3, 2022 (Mon.) due to the holidays. Thank you for your understanding in advance.
If you have any questions, please feel free to contact our customer support.
＞ Contact Us
We apologize for any inconvenience this may cause and thank you for your understanding.
