Thank you for your continuous trust and support on Bitterz.
This is to inform you about transcation hours, deposits, withdrawals and support during the year-end and New Year holidays.
Please note that there will be some changes in trading hours and support services compared to normal operations.
Please refer to the following information.
●Trading hours
Please refer to the following table.
| Date |
Cryptocurrency |
Synthetic Indices
NIKKEIBTC
DOWBTC |
Synthetic Metals
XAUBTC
XAGBTC |
Synthetic Stocks
AAPLBTC
AMZNBTC
TSLABTC |
| 2022 |
December 27-31 |
As usual |
As usual |
As usual |
As usual |
| 2023 |
January 1 (Sun) |
As usual |
As usual |
As usual |
As usual |
| January 2 (Mon) |
As usual |
Close |
Close |
Close |
| January 3 (Tue)～ |
As usual |
As usual |
As usual |
As usual |
Normal trading hours
・Cryptocurrency:
24 hours a day, 365 days a year
※EURTUSDT、EURTJPY、USDTJPY
Monday - Friday: 00:00 - 24:00 *1
・Synthetic Indices, Synthetic Metals:
Monday - Thursday: 01:05 - 23:55 *1
Friday: 01:05 - 23:50 *1
・Synthetic Stocks:
Monday - Friday: 16:30 - 23:00 *1
*1 MT5 hours: GMT+2 Standard Time
●Deposits, withdrawals, and various applications
・Deposits
Cryptocurrency deposit: as usual
Credit card payment: as usual
Bank remittance:
It will be reflected sequentially after January 4, 2023, according to the bank's business hours.
Please note that it may take longer than usual due to the year-end and New Year holidays. We appreciate your understanding beforehand.
・Withdrawals
Withdrawals will be reflected after our approval process is completed.
Withdrawal applications will be accepted as usual,
but approvals will be made sequentially from the start of business on Tuesday, January 3, 2023.
・Credit card information registration
Credit card information registration will be accepted as usual,
but approvals will be made sequentially from the start of business on Tuesday, January 3, 2023.
*On Friday, December 30, there will be a high volume of withdrawals and applications, and processing may be delayed compared to normal operations.
In the event of a processing delay, the approval and reflection will be made after the start of business on Tuesday, January 3, 2023.
Therefore, please be sure to make your withdrawal requests and other applications well in advance.
In addition, please note that it may take longer than usual for us to process on Tuesday, January 3, 2023 due to the holidays.
Thank you for your understanding in advance.
| Date |
Deposit
(Cryptocurrency deposit and credit card payment) |
Withdrawal |
Credit application and approval |
| 2022 |
〜December 31 (Sat) |
As usual |
As usual |
As usual |
| 2023 |
January 1 (Sun) |
As usual |
As usual |
As usual |
| January 2 (Mon) |
As usual |
Application: Accepted as usual
Approval: Suspended
|
Application: Accepted as usual
Approval: Suspended |
| January 3 (Tue)〜 |
As usual |
As usual |
As usual |
*Support hours: 10:00-17:00 (JST), weekdays
*About bank remittance
It will be reflected sequentially after January 4, 2023, according to the bank's business hours.
Please note that it may take longer than usual due to the year-end and New Year holidays. We appreciate your understanding beforehand.
●Customer Support
Customer support will be closed on Monday, January 2, 2023.
For the inquiries received during the New Year holidays,
we will reply to your in order from the start of business on Tuesday, January 3, 2023.
*Please note that it may take longer than usual for us to respond on January 3, 2023 (Tue.) due to the holidays. Thank you for your understanding in advance.
If you have any questions, please feel free to contact our customer support.
＞ Contact Us
We apologize for any inconvenience this may cause and thank you for your understanding.
