First of all, please transfer your holdings from your MT5 account to the BTC Wallet on the Transfer page of My Account.
Then, please select the address of the transferee from Withdraw page of My Account.
Enter your withdrawal amount.
Please wait while we process your withdrawal request.
*See image for reference
The minimum withdrawal amount is 0.0001 BTC
Make sure you have registered your wallet address on the wallet address management page.
All withdrawals are processed within our support business hours.
However, we do perform security checks and confirmations based on laws and regulations.
It can also take some time due to network congestion of the blockchain.
Bonus credits cannot be withdrawn.
Also, if you make a withdrawal while there are still bonus credits in your account, the bonus credits will be lost.
We do not charge any withdrawal fees from you, but please note that you need to pay the mining fee (0.0005 BTC) to the miners.
However, virtually no withdrawal (transfer) fees are charged since once the mining fee is paid, it will be returned to you as MT5 credits.
* If the total amount deposited into the Bitterz Wallet is less than $100 or you have never made a transaction, we will charge you a withdrawal fee of $25 worth of BTC. (Excluding withdrawals of IB Partners' IB rewards)
This withdrawal fee is not a mining fee, so it will not be credited to your MT5 account.
We will make a comprehensive assessment of your deposits and withdrawals, your assets and the status of your transactions. We may ask you to complete additional authentication if we deem it necessary to verify for AML (Anti-Money Laundering) compliance.
In accordance with our AML (Anti-Money Laundering) policy, the total amount that can be withdrawn in a month is limited to 10BTC.