At Bitterz we consider support to be as important as providing the best trading environment.
Our support team is well prepared in English, Japanese, Chinese, Taiwanese and Korean with more to come.
In addition, our support center is always ready to respond to any kind of inquiry or troubleshooting at any time. We plan to support more languages in the near future.
For inquiries, we usually communicate through email, but if it is difficult to respond by email, we can contact you by phone or Skype.
Although we are available 24 hours a day, we usually reply within our business hours, so it may be difficult to reply within 24 hours depending on your inquiry. Please note that in advance.
*Hours: Monday - Friday 10am-5pm (GMT+9)
If you have any questions, please feel free to contact us.