Bitterz|Cryptocurrency CFD Trading Platform

About KYC

About the submission of ID

For security reasons, we require all users to complete KYC in order to withdraw funds from your wallet.
Please submit one of the acceptable documents from My Account.

*You will also need to submit your ID to receive bonus credits.

Acceptable Documents

The following documents are acceptable.

  • Government-Issued Photo-based Identity Card
  • Passport
  • Driver's license

*Please note that we only accept identification documents in English.

About various identification documents

Depending on the country, the location of the ID number varies.
Please enter the original ID number as it is written on your ID card.

The following is an example.

In the case of a driver's license

12-digit identification number

In the case of a passport

Passport number (alphabet and numbers)

In the case of an ID card

16-digit ID number

Image of ID card

Please take a picture of both the front and back of your ID and upload the image.

*Sample image

Notes on images

  • Please take and submit the image with the correct orientation of the top and bottom.

Examples of successful shots

Examples of failed shots

*Sample image

If the image is tilted or upside down, please retake the image and submit it.

  • Please make sure that the text and your photo on your identification document is clearly visible.
  • Please make sure that all of your identification document is within the frame of view.
  • Please make sure that important letters and numbers as well as your photo are not hidden by your fingers.

Examples of failed shots

*Sample image

About Additional authentication

For additional authentication, we will use your camera to scan your face.

Please follow the instructions on the Additional Authentication Page and use the camera on your device such as smartphone (mobile), or computer to scan your face.

The procedures of additional authentication

Click on the 'Start Scanning' button.
If you want to scan with your smartphone (mobile), click on 'Or scan with your phone'.

It will turn to the 3D face scan screen.
Follow the instructions on the screen and move your head. Keep your hair out of your face and eyes.

If the scan goes well, you will complete the additional authentication.

Approval Time

KYC checks are performed by our verification team.
Results will be sent to your registered email address within 1 business day (except on weekends).
*Business Hours: Weekdays 10:00 am -5:00 pm (GMT+9)

You can also check the status from My Account.


  • Not submitted
  • Denied
  • Submitted
  • Approved

If you see 'Denied', please see our comments and upload again.
KYC is complete when you see your status 'Approved'

Upload ID