Bitterz|Cryptocurrency CFD Trading Platform

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About KYC

For security reasons, we require all users to complete KYC in order to withdraw funds from your wallet.
Please submit one of the acceptable documents from My Account.

*You will also need to submit your ID to receive bonus credits.

Acceptable Documents

The following documents are acceptable.

Image of ID card

Please take a picture of both the front and back of your ID and upload the image.

*Sample image

About ID Selfie

ID selfie is an image of you holding a valid ID.

*Sample image

Notes on images

Examples of successful shots

Examples of failed shots

*Sample image

If the image is tilted or upside down, please take a second shot or correct the image using your PC or smartphone's image editing software before submitting it to us.

Examples of failed shots

*Sample image

Approval Time

KYC checks are performed by our verification team.
Results will be sent to your registered email address within 1 business day (except on weekends).
*Business Hours: Weekdays 10:00 am -5:00 pm (GMT+9)

You can also check the status from My Account.

Status

If you see 'Denied', please see our comments and upload again.
KYC is complete when you see your status 'Approved'

Upload ID