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How to Deposit

Deposit with BTC

Prepare BTC

If you do not hold BTC, please purchase BTC using a trusted third party.

Go to Deposit page

Open the deposit page on My Account.

Select Deposit method

Select BTC

Send BTC

Send BTC to the address specified in your Bitterz wallet.

Deposit Address

See the deposit page on My Account to find your deposit address.

Scan the QR code with your phone or tablet, or copy the deposit address displayed on the page.
Send your BTC to the specified wallet address. Make sure you are sending to the correct address.

Deposit Confirmation

You will receive a confirmation email once your BTC has been sent to your Bitterz wallet.

The minimum deposit is 0.0001 BTC.

Make sure you are sending BTC to the deposit address.
You will lose your funds if you send the wrong cryptocurrency or to the wrong address,
We will not accept any refund in case of error, so please confirm the address carefully before sending.
Transactions may take longer than expected depending on the network congestion.

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Deposit by Credit Card

1. KYC

In order to make a credit card deposit, you will need to verify your identity (submit identification documents and additional verification).
Go to My Account to verify your identity.

Verify Your Identity Now

Please refer to the following pages for information on how to verify your identity
Submission of Identification documents

2. Register Your Credit Card

You must register your credit card information in order to make a credit card deposit.
Register your credit card details in the Credit Card Registration page on My Account.

Credit Card Registration

Accepted credit cards

We accept the following credit cards.

JPY Settlement

USD Settlement

Credit Card Registration

Enter your credit card details and upload an image of the front side of the card.

  • Card number
  • Expiry date
  • Name on card
  • Upload image (Front side)

Credit card approvals

Your registered credit card will appear in the list.
We will review the information before you are able to use it.
Once the status is set to 'Approved', you will be able to make a deposit with that credit card.

3. Credit Card Deposit

Go to Deposit page

Open the deposit page on My Account.

Select Deposit method

Select Credit card

Settlement Currency

Select if you would like to settle in JPY or USD.
* Available settlement currencies will depend on your card issuing company.

Select Card

Only registered and approved credit cards can be selected.

Security Code

Enter the credit card security code

About security code

Security code is a 'three or four-digit' number on the back or front of the credit card.
Number of digits and location of the code is different depending on the card issuing company .

Settlement Amount

Enter the amount you want to deposit.
Deposits to your wallet will be in BTC (Bitcoin).
Please check “the converted BTC amount” displayed.


Make sure that the information you have entered is correct on the confirmation page.
Click on the ‘Deposit’ button after confirmation.

Please note that it may take some time to complete the settlement process.
Do not click on the Deposit button multiple times.

Completion of deposit

When the credit card transaction is successfully completed, you will receive an email from your credit card company.
*The email about the completion of payment differs depending on each credit card company. Please check with your credit card company for details.

Please check the contents of the email, as well as your financial status and deposit history on My Account.

*Please note that credit card deposits are subject to a handling fee. Please be aware of this before proceeding.

In addition, Please note that your credit card bill will show one of the following companies as the biller.

In the case of JPY settlement
・V Payment 03-6910-4892

In the case of USD settlement

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